Frequently Asked Questions

If you’re an Airstream shopper who just wants some peace of mind, minus the jargon, all you need to know is this: your payments are safe with us. We take handling your personal information, especially payments, very seriously.

We periodically offer limited time promotions and discounts. For a full overview to troubleshoot codes please review here.

We don't think you should be limited. So currently, we allow shoppers to pay with all major credit cards, Paypal, Venmo, Apple Pay, Google Pay and Shop Pay. We also take Airstream Supply Company gift cards as payment if you have received one as a gift.

Absolutely! Stack up to 3 gift cards at checkout, and if there's anything left to cover, just use your credit card to finish the purchase. Need a hand? Check out our gift card guide for step-by-step instructions.

We don’t take orders via phone at this time. However, our Customer Service team would be happy to take your call and help you place your order through our website. Customer Service: 937-596-7985 (M-F 8:30-4:00 EST) or fill out this form to contact us,

Absolutely. Just make sure the delivery address on the checkout page reflects your giftee’s information. Or shop our gift cards (And by the way, awesome choice! They’re going to love it.)

No, you don't need to create an account to place an order. However, creating an account can make your site experience and the checkout process more convenient.

If your promo code isn’t working, first make sure you’re using a valid code. Capitalization doesn’t matter, but spelling does. Keep in mind that codes can expire and are only valid for certain timeframes. Some codes also only apply to specific products or categories, so if the item in your cart isn’t eligible, the code won’t apply. If you need help on where to enter your code, please use this article.

Sometimes, we limit certain coupon codes to specific customers. This means you need to be logged in to use the code at checkout. Make sure you try logging in first to see if the code applies to your account.

For help logging in, please view this article.

In most cases, promo codes cannot be combined. Occasionally, during holiday or special promotions, we allow multiple codes to be used for different items—but these are the exception rather than the rule.

If you’re a wholesale customer, storewide discounts and promotional codes are not included with your pricing. These special offers are reserved for our retail customers only.

Sure! Head over to our Returns Portal for more details on our simple return process.

Some of our items are shipped back to other warehouses. If you want to check if your return is eligible for an in-store return, please call or contact us here to check on store opening times. 

937-596-7985
(M-F 8:30-4:00 EST)

Yes! As long as you have the order number and that order qualifies for returns according to our Return Policy, we’re happy to process your return. We can help you exchange your gift for another item from our store, or we can give you a form of store credit to use at a later time.

We primarily provide shipping with UPS and USPS, but we occasionally use other carriers if necessary for your shipment. Please review the shipping and transit time information on each of the product pages.

Yes, we ship select items! To have one of our goods shipped internationally, check out our Shipping Policy for further details.

Made to order items can take time based on the production timelines. If you want to know how long it will take for a made to order item, check the product page for more information. You can also find a detailed overview here.

Have you checked your delivery tracking? Login to your online account to check the status of your order.

If your tracking says your package has been delivered, and you still don’t have your package, please contact our Customer Service team by filling out this form.

We can absolutely help you. We're really sorry there's an issue with your order. Please check out our returns portal, upload an image of your damaged item and let us know if you want a refund or another one shipped out to you.

We have good news and great news. The good news is that some products on our site are also available for sale in the gift shop at Airstream Supply Company store. Store Hours are M-F 9-4pm. The store will be closed on federal holidays and the week of Christmas. Please call or contact us here to check on store opening times. 937-596-7985 (M-F 8:30-4:00 EST)

We know you're excited to receive your order, and we understand it can be concerning when it seems like it is taking longer than expected.

Many of the products we offer are custom made specifically for your Airstream. Because customers select their trailer model, year, floorplan, fabric, color, style, and other options, many items are not sitting on a shelf ready to ship. Instead, they are made to order after the order is placed.

For made-to-order items, production begins once your order is submitted. Our team and manufacturing partners use the information you selected to create a product tailored specifically to your trailer.

This process can take additional time because:

• Your item is being made specifically for your trailer model and floorplan
• Materials such as fabric, color, or trim are selected based on your order
• Some products are handcrafted or sewn to order
• Certain items may require multiple production steps before they are ready to ship

Because of this, some products may have longer lead times than customers expect.

Estimated lead times are listed on each product page. These estimates reflect the time needed to make your item before it ships.

Please note:

• Lead times refer to production time, not shipping time
• Shipping time begins after your order has been completed and leaves our warehouse
• If your order includes both in-stock and made-to-order items, your shipment will be split into multiple shipments to ship in-stock items now

Full article here.

Check out our complete overview here on how to login and check your order status

Once a shipping label is created, tracking may take 24–48 business hours to update. In some cases, carriers do not scan a package until it reaches the next facility.

If it has been more than 3 business days since your tracking number was sent and there has been no movement, please contact us and we will be happy to look into it.

Full article here.

Before contacting Customer Service, please check to see if you have additional shipments still on the way.

Because we work with multiple warehouses and vendor partners across the country, your order may ship in more than one package. In many cases, the item you are missing is shipping from a different location than the package you just received.

Follow these steps to check if you have more shipments on the way:

1. Click the person icon in the top right corner of your screen on Airstream Supply Company's homepage.
2. Log in using the email address you used to place your order.
3. You will be emailed a 6-digit code. Enter that code to log in.
4. Your “Orders” page should automatically appear.
5. Find the order you have a question about and click on it.
6. This will open your order details and show which items are shipping together, along with tracking information on each package.
7. Double check that the item you believe is missing is not already on its way in another shipment.

Full article here

Sure thing. Just submit a request here and we can unsubscribe you from marketing emails

We'll let you know shortly! In the meantime, feel free to reach out to our Customer Service team for any inquiries.

Head over to Airstream.com to learn more about our travel trailers and touring coaches. There, we can put you in touch with your nearest dealer, so you can have an Airstream of your own to go with all your new Goods.

While most of our apparel ships from our warehouse within 2 business days, we do have some made to order apparel. These items are custom made to order so we can deliver you new fresh designs, extended colors and sizes. Please allow 2 weeks for delivery. 

BRN Plates are made to order with your special "Big Red Numbers". These plates are made here in our factory in Jackson Center Ohio out of the same aluminum as your Airstream travel trailer. Please allow up to 5 weeks for delivery.

Your custom curtains are handmade here in Jackson Center, Ohio by our in-house sewing team. Please allow 6 weeks after order placement for delivery.

*Lead times can be increased during holidays and plant shut downs. Contact customer service if you have any questions.

Your custom cushions are made to order. Please allow up 8-10 weeks (based on fabric selection) after order placement for delivery.

In stock fabrics will ship within 3-4 weeks from order placement (please allow a week for transit time). Some fabrics have longer lead times. If you would like to inquire on current availability, please contact our customer service team.

All cutting boards are made to order based on your trailer model, year, floorplan, and wood choice. Current order manufacturing time is up to 3 weeks.

All dinette tables are made to order based on your trailer model, year, floorplan, and wood choice. Current order manufacturing time is up to 4 weeks.

All mattresses, toppers and airflows are made to order based on your trailer model, year and floorplan. Current order manufacturing time is 4-5 weeks.

All padded covers are made to order. Please allow 3 weeks from order placement for delivery. Any custom color (except for black) will require additional production time as this fabric needs to be special ordered.

Your rock guard rock wraps are made to order based on your trailer model, color selection and design. Current order manufacturing time is 4-5 weeks.

All Airworthy roof locker organization systems are made to order based on your selected size and divider style choice. Current order manufacturing time is 4-5 weeks.

All sheets are made to order based on your trailer model, year, floorplan, fabric choice and color. Current order manufacturing time is 2-3 weeks.

Teak Mats are custom made to order based on your trailer model and year. Please allow 2 weeks from order placement for delivery.

All twin bed platforms are made to order based on your wood choice. Current order manufacturing time is up to 5 weeks.

Select OEM parts must be ordered through our suppliers. In some cases, parts will take 4-5 weeks to ship out.