Airstream Supply Company Info
Why hasn’t my order shipped yet?
Your order might not have shipped yet because it is custom-made to order. Many of our products are made to order and have long shipping times. You can find that information on the product page under processing times and the shipping tab section on the item page.
Once your order has shipped, the tracking number will be emailed to you. If you can’t find it, check your spam folder or contact support.
Why did I only receive part of my order?
Many of our custom items are crafted specifically to order, which means they are made just for you after you place your order. Additionally, some products may be shipped separately because they come from different warehouse locations. As the remaining items in your order are prepared and dispatched, you will receive additional tracking numbers for each shipment. To better understand the expected shipping timelines for your order, we encourage you to visit the product page to view the processing and shipping times available, where detailed information is provided.
If you have carefully reviewed our documentation and still have questions regarding any item listed on your packing slip that has not yet arrived, please do not hesitate to contact us. Our customer service team is here to help clarify any concerns and assist you in resolving any issues related to your shipment.
Do you offer Expedited Shipping?
Processing Times & Expedited Shipping
Many of our products are custom made to order and require additional processing time before they are ready to ship. Because these products are made specifically for your order, expedited shipping is not available for custom or made-to-order items. Selecting an expedited shipping option at checkout, when available, does not shorten the product's processing or production time.
The estimated processing time for each product is provided on the individual product page under the Processing Time tab. We encourage you to review this information before placing your order, particularly if you need the product by a specific date.
As of right now, the only thing we offer expedited shipping on are keys.
Please review the shipping options presented at checkout and the processing time listed on the product page to determine which option best meets your needs.
Where can I find Replacement parts for my Airstream?
Airstream Supply Company does offer select OEM parts and products designed for do-it-yourself (DIY) projects that can be purchased directly through our website. If you need an Airstream replacement part that is not available through Airstream Supply Company, you will need to work with an authorized Airstream dealership.
If you are looking for a specific part, please refer to your Airstream Owner’s Manual or Parts Book for the appropriate part number before contacting us. Our Customer Service team needs the part number to determine whether we offer that item through Airstream Supply Company. Unfortunately, we do not have the resources or access to research and identify individual Airstream parts based solely on a description, photograph, or location within the trailer.
Once you have the part number, we are happy to check whether it is available through Airstream Supply Company or help point you in the right direction if it is not a product we carry.
What are the dimensions or specs of this product and model compatibility?
You can find detailed information about each product on its dedicated product page. Simply scroll toward the bottom of the page to review the available specifications, dimensions, and product descriptions.
Please keep in mind that some dimensions or specifications may be preliminary or estimated and can occasionally vary. Additionally, certain product information, including some mattress specifications, measurements, and design details, may be proprietary and cannot be shared.
If you need a specific measurement or additional information that is not provided on the product page, we recommend contacting our Customer Service team. We will be happy to provide any information that is available and appropriate to share to help you make an informed purchasing decision.
Compatibility can vary depending on the specific Airstream model and year. We recommend carefully reviewing the product information and compatibility details provided on the product page. If you are unsure whether a product will work with your Airstream, please contact us before placing your order. Providing your model, year, and VIN (if available) can help us verify compatibility and provide the most accurate information we have available.
While we are happy to assist with product information and compatibility, please understand that we may not always be able to provide measurements, drawings, or other proprietary design information that is not published on our website.
What payment methods do you accept?
We believe that you should have the freedom to choose how you pay, without any limitations. That’s why, at present, we accept a wide variety of payment methods to make your shopping experience as convenient as possible. You can use all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support popular digital wallets such as PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay, giving you multiple options to complete your purchase quickly and securely.
If your payment was declined, it’s important to know that payment issues can happen for several reasons. Often, these problems arise due to restrictions set by your bank or if there are inaccuracies in the payment details you provided. To resolve this, please double-check that all the information you entered is correct, including your card number, expiration date, and billing address. If everything appears accurate but the issue persists, we recommend contacting your bank directly to understand if there are any blocks or holds on your account that might be causing the decline. We’re here to help, so don’t hesitate to reach out if you need further assistance.
Do Airstream Supply Company items come with a warranty?
We provide an extensive selection of products sourced from a variety of trusted partners. Our team is committed to ensuring that you receive the best support possible. If you have any questions or concerns regarding the warranties of any specific product, we are more than happy to review and verify the warranty details for you on an individual basis. Please do not hesitate to contact our customer service department, where our representatives are ready to assist you with any warranty inquiries or other questions you may have.
Do you offer part installation support?
All of our products are designed for do-it-yourself (DIY) installation, allowing you to take control of the setup process at your own pace and convenience.
Please note that not all products include printed installation instructions. For many of our products, detailed installation information is available on the individual product page of our website. We also offer instructional videos for select products to help make the installation process easier and more straightforward.
We also provide a selection of Airstream manuals that can be valuable resources for additional information and guidance. You can view our available manuals here.
If you prefer professional assistance or encounter difficulties during installation, we recommend contacting an authorized Airstream Service Center. Their experienced technicians can provide professional support and help ensure the product is installed correctly and safely.
We hope these resources are helpful as you complete your installation!
I didn’t receive my confirmation email- what should I do?
Please make sure to check your spam or junk email folder, as sometimes important messages can be mistakenly filtered there. If, after thoroughly looking through your spam folder, you still cannot find the email, we encourage you to contact our customer service team for further assistance. It is possible that there was a typo or an incorrect letter entered in the email address, which may have caused the message to be sent to a different email account. Our customer service representatives are here to help you locate the missing email and resolve any issues related to your email address. If you have your order number, please have that ready.
Return Policy
We love all of the Goods we sell at Airstream Supply Company, and we hope you do, too. But if something just wasn’t what you were looking for this time around, no worries. We've made our returns process simple.
What Can I Return?
We're happy to process a return for a full refund for any unused and unworn items still in their original packaging within 60 days of the shipment date. (Exceptions do apply, and will be indicated on product pages.)
Unfortunately, we cannot process requests for refunds or exchanges after this time period.
How Do I Make a Return or Exchange?
Simply follow the prompts in your order confirmation email or you can access our Returns Portal. Follow the step-by-step instructions, and you'll receive a shipping label to send the item(s) back for exchange or a refund. Note that exchanges are available depending upon inventory. Please contact our Customer Service team for any help processing your return or exchange.
How Will My Refund Be Applied?
We’ll apply your refund to your original form of payment. Your refund will be completed once we receive your item back at our warehouse. The time varies by shipping carrier. If the item being returned has been marked as a gift, however, we'll offer you a form of store credit to pick out another one of our awesome Goods.
Deductions
Please keep in mind that the cost of return shipping will be deducted from your refund. Additionally, the final refund amount consists of the selling price of the item and any relevant sales tax, less the price of the return shipping. Initial shipping fees cannot be refunded.
For our Canadian customers:
Please note that if you choose to refuse your shipment due to taxes and duties, the cost of return shipping will be deducted from your refund. In some cases, customs may not return the package to us—if that happens, we won't be able to issue a refund and you will be responsible for the full cost of the order.
'Oversized' + 'Return to Supplier'
Goods marked as “Oversized” or “Return to Supplier” on product pages may be subject to exceptional return policies. Please contact Airstream Supply Company Customer Service for further instructions so we can get you taken care of.
Received Wrong Item
If you receive a different item than what you ordered, please visit our returns portal and upload a photo of your wrong item for us the verify. You can pick between refund for a full refund to your original payment method or exchange to replace your item with the correct item.
Damaged Items
If you receive an item that is damaged or defective in your order, Airstream Supply Company Customer Service will make every effort to replace the item promptly. After contacting Customer Service, you will receive shipping instructions and next steps.
Ineligible Items
The following items are ineligible for return or exchange and should be considered final sale unless otherwise noted: mattresses, memory foam toppers, sheets, mattress pads, mattress encasements, curtains, clearance sale items, items within personal care or hygiene categories, hazardous liquids or gases, food, and gift cards. Any clearance sale apparel items we are happy to help you exchange for a different size (if available).
How do I update my shipping address?
If your order has not yet been shipped, please reach out to us as soon as possible to request an update to the shipping address. You can reach us by clicking here.
Do I need an account top place an order?
No, it is not necessary to have an account in order to place an order on our website. You have the option to proceed with your purchase as a guest, which means you can complete the checkout process without registering or logging in. This provides a quick and convenient way to make a purchase, especially if you prefer not to create an account at this time. However, we highly recommend creating an account because it offers several valuable benefits. By having an account, you will be able to easily track the status of your orders, allowing you to stay informed about shipping updates and delivery times. Additionally, an account allows you to view your complete order history, which can be useful for reordering products or keeping records of your past purchases. Furthermore, when you create an account, you can save your personal information, such as shipping addresses and payment details, which can significantly speed up the checkout process for future orders. Overall, while creating an account is optional, it enhances your shopping experience by providing added convenience and functionality.
Will this part fit my Airstream?
All of our custom products are carefully crafted to order based on the specific selections you make at the time you place your order. Each item is tailored to meet your unique preferences and requirements, ensuring a perfect fit and optimal functionality.
For the most efficient and accurate shopping experience, we highly recommend browsing products by your specific Airstream model. This approach helps you find items that are designed specifically for your model, making the selection process easier and more precise. If you are looking for a Specific part for your Airstream or Travel Coach. The best location to find a part number/s is in Airstream Manuals. Please see this link here.
If you have any questions or need assistance, please do not hesitate to reach out to us. Providing your Vehicle Identification Number (VIN) will allow us to verify the compatibility of the product with your particular vehicle, giving you confidence in your purchase.
Will I be charged Sales Tax?
Sales tax is calculated and applied according to the location where your order is shipped. This means that the tax rate and rules depend on the specific local regulations of the destination address. Different regions, states, or municipalities may have varying tax rates and requirements, so the applicable sales tax will reflect the laws governing the shipping location of your purchase. This ensures compliance with all relevant tax laws and provides an accurate total cost for your order.
How can I tell if a product or item is in stock?
Our website is designed to ensure a seamless shopping experience by preventing customers from placing orders for products that are currently out of stock. This means that any item you see available for purchase on our site is guaranteed to be in stock and ready to be shipped. We have implemented this feature to avoid any inconvenience or confusion, so you can shop with confidence knowing that the products listed are available and can be delivered with minimal delay.
Occasionally, there may be times when a product is temporarily out of stock. Our systems will not allow for placing a backorder. We understand how important it is for our customers to receive their desired items promptly, and our dedicated team works diligently to replenish our inventory as quickly as possible. To ensure you stay informed about the availability of your favorite products, we highly recommend logging into our website and adding the specific bundle to your wish list. By doing so, you will receive an immediate notification as soon as the item is back in stock, allowing you to make your purchase without any delay.
Shipping and Delivery
When we were tasked with creating our shipping policy, we thought a lot about what’s most important – the speed of delivery, or the safety of your order? After some long talks, we decided that speed and quality handling don’t have to be mutually exclusive. So we partnered with the best shipping carriers in the U.S. to get your goods to you on-time and in one pristine piece. Enjoy.
Shipping Times
Because we work with many partners across the country and around the world, many of the items available on Airstream Supply Company ship directly from the warehouses of our partner brands. As a result, shipping times can vary. No worries, for specific shipping details, we recommend clicking on the Shipping FAQ section found on the product page. Simply scroll down to the bottom section on the item’s page you wish to purchase for more detailed shipping information.
Please note, shipping availability depends on the product. Some of our products only ship within the US. Please check the Shipping FAQ section on each product page.
Domestic US Shipping
Standard Size/Weight Items
- Orders under $150 have a $10 flat rate fee per warehouse location. The maximum shipping fee will be $20 based on our two warehouse locations. (USPS or UPS)
- Orders over $150 (post discount cart total) quality for free Economy Shipping* (USPS or UPS) 5-8 Days (Oversized shipping excluded, please see oversized shipping for more information)
Oversized Items
Large or heavy oversized items will incur additional shipping fees, calculated at checkout based on your location. These items still count toward your free shipping threshold but will include an added surcharge
Chemicals
- Not eligible for free shipping
- Ship via ground services only (USPS or UPS)
- Rates are calculated at checkout based on destination
Outlying US Shipping (Alaska + Hawaii)
Standard Size/Weight Items
- No free shipping over $150 available
- Carrier rates apply
Oversized Items
- Additional fees apply and are calculated at checkout
Chemicals
- Cannot be shipped to Alaska or Hawaii
Canada + International
(Including Puerto Rico)
- Free shipping is not available
- Shipping rates are calculated at checkout using our negotiated carrier rates
- UPS, USPS, or FedEx- depending on the warehouse
- Duties and taxes are not prepaid and are the responsibility of the customer
- Please ensure you select the appropriate shipping method. We are not responsible for delays or packages held due to unpaid duties or taxes.
Are these products OEM or aftermarket?
Many of the custom products we offer have received approval from Airstream as authorized aftermarket upgrades. In addition to these, we also provide a carefully selected range of original equipment manufacturer (OEM) parts. Each product page contains comprehensive and detailed information to help you understand the features, compatibility, and benefits of the items available. This ensures that you can make informed decisions when choosing upgrades or replacement parts for your Airstream.
How can I find my model number?
You can usually locate the model and year of your vehicle by checking the VIN plate. Additionally, this information is commonly listed on your vehicle registration documents. By examining either of these sources, you should be able to accurately determine the specific model and manufacturing year of your vehicle.
Can I change or cancel my order?
Because we collaborate with a wide range of excellent partners and our shipping times can vary depending on the specific circumstances, we strive to do everything possible to meet your individual requests.
To ensure we can accommodate your needs effectively, we kindly ask that you reach out to us as early as possible. This will allow us to coordinate with our partners and make the necessary arrangements to provide you with the best service experience.
Contact information:
Great gear doesn't make an adventure. You do. So while we're committed to finding the best outdoor and lifestyle goods and shipping them out to our shoppers, we always have time to lend an ear. Browse our FAQ page for quick answers to your questions. Or, for other inquiries and comments, reach out to Airstream Supply Company using the below points of contact.
Contact Airstream Supply Co.
airstreamsupplyco@airstream.com
Airstream Travel Trailer or Touring Coach Customer Support
Please visit https://support.airstream.com
Vendor Questions:
Email us at: airstreampartnerships@airstream.com
Career Questions:
Please visit http://careers.airstream.com/
Press Questions:
Contact TURNER PR: airstream@turnerpr.com
Give us a call:
937-596-7985
Hours: Monday - Thursday 8:30 am - 4:00 pm; Friday 8 am- 1:00 pm EST
Excludes Federal Holidays and Airstream planned holidays